Frequently Asked QuestionsFind answers to your questions here.
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What is a virtual assistant?
A virtual assistant is a self-employed person who offers support services to clients remotely. They are a business owner in partnership with the client.
How much is it?
I offer different pay structures depending on the type of task or project. You can find my payment packages here. For more information on pricing, please contact me directly!
are there any additional costs?
All prices provided are excluding applicable taxes.
A 20% rush charge will apply in the event that a task or project needs immediate attention with less than 24 hours notice to complete a project.
If you request an in-person meeting (within Toronto and GTA area only), you are billed mileage at $0.52/kilometer.
A 20% rush charge will apply in the event that a task or project needs immediate attention with less than 24 hours notice to complete a project.
If you request an in-person meeting (within Toronto and GTA area only), you are billed mileage at $0.52/kilometer.
what form of payment do you accept?
I accept all major credit cards and electronic funds transfer.
will there be any facetime or do you work strictly remote?
I never have to step foot in your office unless you really need me to (Toronto and GTA area only)! I can do anything you need remotely, provided I have the information, instructions, and software available to me online.
do you work during business hours?
I work all and any hours and do not have a set schedule. Although I might be working on your project any day (or night) of the week, I will not take calls or respond to emails on Sundays.
HOW DO YOU TRACK YOUR HOURS?
I use a time tracking app called Clockify. With this app I can track my time spent on a specific task or project. I bill the exact time I worked without rounding up or down.
HOW DO WE COMMUNICATE?
There are plenty of communication channels for us to use. I generally communicate through e-mail, phone calls, text messages, Skype, and Zoom. I will do my best to accommodate any preferred style of communication.
DO I NEED TO TRAIN YOU?
If tasks should be done a certain way, I need to know the way. Otherwise I'm a quick study and can figure new software or tasks out myself.
what if i don't require your assistance anymore?
You can cancel the A la Carte and the All-You-Can-Eat package at any time without prior notice. Any pre-paid and unused hours will not be refunded but can be used within their regular time frame.
The Prix Fixe package can be canceled with a 14 day notice. You will be charged for any work done up until the day of termination.
The Prix Fixe package can be canceled with a 14 day notice. You will be charged for any work done up until the day of termination.